FAQs

Below are answers to our most frequently asked questions. Of course, we're here to meet your needs, so if there's something that we haven't covered, CONTACT US for a fast answer to your question(s).

01

Why should I use an airport meet & greet service?

Today's travel is a hassle without us. But there exists a whole VIP world of fast track. Our Meet & Assist services with Royal Airport Concierge make travel hassle-free and even pleasant.

At major airports worldwide, Royal Airport Concierge can offer passengers personal, in-airport service that allows you to expedite lines, avoid inconveniences and be treated like a special passenger. Royal Airport Concierge offers sensible prices and convenient booking for its service in over 750 international airports.

If you are travelling as a family or business group, you will be surprised how affordable Royal Airport Concierge VIP service can be.

02

What is the added value of Meet & Greet service?

Where do we begin?

Our representative will expedite your experience at immigration lines upon arrival, check-in and security checks lines. We will escort you through fast track or private immigration processing so that you don’t have to wait with regular passengers.
Our representative can coordinate directly with your airport transfer provider to ensure a smooth handover. Our representatives are skilled at keeping local taxi and baggage handlers away. Plus they ensure that you have no language communications problems.
Unanticipated issues can arise. Our representatives can also help you to resolve unexpected problems with local immigration or customs officials, as well as with arrangements for excess baggage, flight & terminal transfers, airport lounge or day-room access, and obtaining reliable ground transport during your stay.

03

How much does this service cost, and how do I pay?

Good question! Our rates vary by destination. When you proceed to book, we will quote you a specific price. From there, you will be asked to pay online via a secure network connection using your credit card, and the currency you have chosen will be used for your transaction.

04

How do I contact Royal Airport Concierge Service?

In your confirmation email, you will have received both local and international
Royal Airport Concierge Service support numbers to call in the event of any issues. Alternately, please use the international contact numbers provided on the
CONTACT US page.

05

We didn’t book our flights through a Travel Agent.

Can we still use the service?

Of course! Service is available for all guests traveling on all airlines.

06

How should we book and proceed with the service?

Simply forward your flight itinerary and credit card information to us.
We'll send you a confirmation letting you know we received everything.

Phew, that's one thing off your mind!

07

How far in advance do we need to book the service?

Services need to be booked at least 48 hours in advance from the time of your travel (departure or arrival in the local time zone). We need time to line up your greeters and ensure white glove service.

08

What is the difference between Airport VIP Service and Luggage Concierge?

The luggage concierge service will assist travelers with luggage only and requires that bags be packed multiple days in advance.
The “Rock Star” program is comprehensive VIP services, meet & greet—and includes luggage handling and porters.

09

What is the cancelation policy?

Our policy is fairly straightforward:

If you cancel our service within 24 hours in the U.S., you will be charged in full.
If you cancel our service within 48 hours of international travel, you will also be charged in full.

After all, we already will have arranged for your service.

10

How can we pay for this service?

...with any major credit card. Charges will be processed only after all services are completed. Gotta love that!

11

Do I need to tip Royal Airport Concierge representative?

Not at all. Tipping is not expected by our representatives. However, if the service you receive is exceptional and our representative has gone out of his/her way to help you in some unusual way, feel free to thank them with a tip or gratuity at your discretion. Then send us an email so we can make note of this fantastic representative.