WELCOME ASSISTANCE

Our professional greeter will meet you at the aircraft, the passenger bridge or the meeting point within the terminal building. (Meeting points vary according to specific airports.) If you arrive at the main terminal and the VIP Lounge is in another location, you will be escorted to the lounge in a private vehicle.

 

 

APRON TRANSFER

If the aircraft is parked at the apron of the airport, you will be sent off transferred from the aircraft (where available) in a private vehicle waiting the apron. If you arrive at the main terminal and the VIP Lounge is in another location, you will be escorted to the lounge in a private vehicle.This applies to all services provided at the VIP terminal.​​​​​

 

 

CART TRANSPORT

Once you have completed the passport transactions, our greeter will transport you in an electric cart from the flight gate to passport control. Note: rules vary at airports around the world as it relates to our greeters' access to the gates.

 

 

SECURITY CLEARANCE / VISA PROCEDURES

​Our expert staff will assist you with post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances during your stop-over.

 

 

PASSPORT FAST TRACK

In order to avoid lines at passport control and custom clearance (where applicable), our professional greeter will walk you through the fast tracks process. Each airport varies depending on the specific rules of airports, airlines and countries. 

 

 

PORTER SERVICE

​Our Royal Airport Concierge porters assist you through the fast tracks with your baggage through passport control and custom clearance This service varies depending on the rules and regulations at specific airports and airlines.

 

 

LOUNGE SERVICE

Our expert staff will escort you or your guests to the airport lounge to unwind before your flight. Once in the lounge, you will enjoy complimentary snacks and drinks before our greeter accompanies you to the departure gate to board your flight.

 

 

ESCORT TO AIRCRAFT

Once you have successfully checked-in and completed all of your luggage and security transactions, you will be personally escorted to the departure gate to board your flight.